Kennedy, Doug2018-02-212018-02-212016-05http://hdl.handle.net/10919/82223The voice reservations channel continues to diminish, but has it gone extinct? Here’s why hoteliers should continue to capture phone reservations and claim more direct bookings.en-USIn CopyrightReservations ChannelPhone reservationssalesArticlehttp://hotelnewsnow.com/Articles/47266/Ignore-your-voice-reservations-channel-at-your-peril