Smith, H. A.McKeen, J. D.Singh, S.2016-04-192016-04-192006Knowledge Management Research & Practice 4(2): 116-1241477-8238http://hdl.handle.net/10919/68964Metadata only recordtext/plainen-USIn CopyrightBest management practicesKnowledge managementOrganizational learningGood practiceKnowledge acquisitionGovernanceMaking knowledge work: five principles for action-oriented knowledge managementCitationCopyright 2006 Operational Research Society Ltd. All rights reserved.https://doi.org/10.1057/palgrave.kmrp.8500088