Bouzari, MonaKaratepe, Osman M.2017-11-182017-11-182017http://hdl.handle.net/10919/80437This paper aims to propose and test a research model that examines psychological capital as a mediator of the effect of servant leadership on lateness attitude, intention to remain with the organization, service–sales ambidexterity and service-oriented organizational citizenshipapplication/pdfenIn CopyrightPsychological capitalServant leadershipHotel salespeopleLateness attitudeService-sales ambidexterityIntention to remain with the organizationArticle - Refereedhttps://doi.org/10.1108/IJCHM-01-2016-0022(8)29