Miller, Dana2020-11-182020-11-182020-11-11http://hdl.handle.net/10919/100883The COVID-19 pandemic has escalated the use of technology throughout the hotel industry. Larger chains are able to easily enact apps and communication devices, while smaller independent properties are struggling to play catch-up. Housekeepers have been able to streamline their checklists through apps designed by hotel brands and communicate with guests to meet their needs via the mobile apps.application/pdfenIn Copyright (InC)COVID-19Pandemic ResponseTravel IndustryHotel IndustryHousekeepingArticlehttps://www.hotelnewsnow.com/Articles/305186/How-upgraded-tech-can-enable-housekeeping-efficiencies