Hubbard, Faith Gibson2019-06-222019-06-222019-06-21vt_gsexam:20187http://hdl.handle.net/10919/90398This researched is focused on how public managers, bureaucrats, can show responsiveness to the needs and wants of the citizens they serve through authentically including citizens in the process of decision-making. To examine this topic, this research reviews a process of public decision-making regarding how revisions were made to public school boundaries in Washington, DC. The findings from this research showed that the inclusion, and authentic partnership, of citizens throughout the process lead to greater outcomes, which the citizens felt were reflective of their participants and feedback.ETDIn Copyrightpublic participationcoproductioninclusionpublic managerspublic educationDissertation