Salem, Islam El BayoumiČavlek, Nevenka2017-09-232017-09-232016-09-26http://hdl.handle.net/10919/79384The purpose of this study is twofold: it aims to examine hotel website features by conducting a content analysis and it analyses customers’ viewpoints about the importance of the contents of hotel websites. The study involves a quantitative method of measurement and evaluation of the information provided by hotel websites. It tries to evaluate the richness of definite and ample information dimensions, which as a whole constitute the information services offered through the website.application/pdfen-USCreative Commons Attribution 4.0 InternationalEgyptExistence-importance analysisFive-star chain hotelsHotel websitesalesSummary