Kennedy, Doug2019-03-042019-03-042019-02-20http://hdl.handle.net/10919/88053There’s nothing that makes a stay feel less personalized than poor attempts at personalization. Here’s some guidance for hoteliers who are willing to make the effort to do it right.en-USIn CopyrightpersonalizationguestshoteliersArticlehttp://www.hotelnewsnow.com/Articles/293952/Guest-personalization-What-it-is-and-what-it-is-not