Bouzari, MonaKaratepe, Osman M.2017-11-182017-11-182017http://hdl.handle.net/10919/80436This paper aims to propose and test a research model that examines psychological capital as a mediator of the effect of servant leadership on lateness attitude, intention to remain with the organization, service–sales ambidexterity and service-oriented organizational citizenshipapplication/pdfen-USCreative Commons Attribution 4.0 InternationalPsychological capitalServant leadershipHotel salespeopleLateness attitudeService-sales ambidexterityIntention to remain with the organizationSummary