Shin, SeunghunNicolau, Juan Luis2024-07-112024-07-112022-080261-5177https://hdl.handle.net/10919/120656This study analyzes the satisfiers and dissatisfiers of wineries to identify potential asymmetric relationships between winery attributes and visitor satisfaction. By using aspect extraction and a regression approach, a sample of 9,376 reviews corresponding to 524 wineries in Spain, from February 2010 to April 2021, is examined; the main results being that asymmetric effects are found for different attributes. Among the identified six attributes, three (“Wine-related,” “Overall experience,” and “Staff service”) were identified as satisfiers and one (“Cost”) as a dissatisfier. An important theoretical contribution is the non-linear nature of the two- and three-factor theories on customer satisfaction in a winery context.10 page(s)application/pdfenCreative Commons Attribution 4.0 InternationalWine tourismSatisfactionSentiment scoresAttributesOnline reviewsArticle - Refereedhttps://doi.org/10.1016/j.tourman.2022.10452891Nicolau Gonzalbez, Juan [0000-0003-0048-2823]1879-3193