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Howard Feiertag Department of Hospitality and Tourism Management

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https://hdl.handle.net/10919/24242

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Browsing Howard Feiertag Department of Hospitality and Tourism Management by Author "Anguera-Torrell, Oriol"

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    Unveiling customer choice with salience theory: The link between room price and breakfast demand
    Anguera-Torrell, Oriol; Nicolau, Juan Luis (Elsevier, 2025-01-01)
    Salience theory posits that decision-makers pay more attention to the most outstanding—salient—attributes of available options, ultimately impacting decision-makers’ choices. This study proposes extending this theory to the decision of adding an extra component to a product, with special significance for the hospitality industry. Hotels tend to charge a fixed amount to add breakfast to a reservation. Drawing on the salience theory, we show that this constant surcharge makes the demand for breakfast-included rooms dependent on the room's price. The empirical application conducted on a sample of over 22,000 reservations supports the predictions that the probability of selling breakfast-included rooms rises (1) after a room price increase and (2) less so if consumers do not anticipate the price hike. Beyond the critical theoretical extension, this paper brings relevant managerial implications for dynamic pricing strategies for breakfast, which, in turn, may become a game changer for hotel revenue management strategies.
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    Who benefits more from trade shows: Independent, franchised or chain-owned/managed hotels?
    Anguera-Torrell, Oriol; Nicolau, Juan Luis (Elsevier, 2023-10-01)
    Large-scale events are opportunities for hotels to generate revenue. The literature has attested positive effects of events on hotel performance. However, while large-demand events are associated with room rate increases, hotel operation types may play a critical role in this “event-hotel performance” relationship. Drawing on the resource-based view theory, the chain value model and the theory of strategic groups, we hypothesize that independent and franchised hotels outperform chain-owned/managed hotels when events are held. The empirical application on over 950,000 observations between 2014 and 2019 shows that while chain-owned/managed hotels generally outperform independent and franchised hotels, this situation reverses in the presence of events. This result extends the resource-based view theory and the value chain model by including the short/long-term and corporate/property paradigm in the hotel industry.