Browsing by Author "Alhamadani, Abdulaziz"

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    CLUR: Uncertainty Estimation for Few-Shot Text Classification with Contrastive Learning
    He, Jianfeng; Zhang, Xuchao; Lei, Shuo; Alhamadani, Abdulaziz; Chen, Fanglan; Xiao, Bei; Lu, Chang-Tien (ACM, 2023-08-06)
    Few-shot text classification has extensive application where the sample collection is expensive or complicated. When the penalty for classification errors is high, such as early threat event detection with scarce data, we expect to know “whether we should trust the classification results or reexamine them.” This paper investigates the Uncertainty Estimation for Few-shot Text Classification (UEFTC), an unexplored research area. Given limited samples, a UEFTC model predicts an uncertainty score for a classification result, which is the likelihood that the classification result is false. However, many traditional uncertainty estimation models in text classification are unsuitable for implementing a UEFTC model. These models require numerous training samples, whereas the few-shot setting in UEFTC only provides a few or just one support sample for each class in an episode. We propose Contrastive Learning from Uncertainty Relations (CLUR) to address UEFTC. CLUR can be trained with only one support sample for each class with the help of pseudo uncertainty scores. Unlike previous works that manually set the pseudo uncertainty scores, CLUR self-adaptively learns them using our proposed uncertainty relations. Specifically, we explore four model structures in CLUR to investigate the performance of three common-used contrastive learning components in UEFTC and find that two of the components are effective. Experiment results prove that CLUR outperforms six baselines on four datasets, including an improvement of 4.52% AUPR on an RCV1 dataset in a 5-way 1-shot setting. Our code and data split for UEFTC are in https: //github.com/he159ok/CLUR_UncertaintyEst_FewShot_TextCls.
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    From Guest to Family: An Innovative Framework for Enhancing Memorable Experiences in the Hotel Industry
    Alhamadani, Abdulaziz; Althubiti, Khadija; Sarkar, Shailik; He, Jianfeng; Alkulaib, Lulwah; Behal, Srishti; Khan, Mahmood; Lu, Chang-Tien (ACM, 2023-11-06)
    This paper presents an innovative framework developed to identify, analyze, and generate memorable experiences in the hotel industry. People prefer memorable experiences over traditional services or products in today’s ever-changing consumer world. As a result, the hospitality industry has shifted its focus toward creating unique and unforgettable experiences rather than just providing essential services. Despite the inherent subjectivity and difficulties in quantifying experiences, the quest to capture and understand these critical elements in the hospitality context has persisted. However, traditional methods have proven inadequate due to their reliance on objective surveys or limited social media data, resulting in a lack of diversity and potential bias. Our framework addresses these issues, offering a holistic solution that effectively identifies and extracts memorable experiences from online customer reviews, discerns trends on a monthly or yearly basis, and utilizes a local LLM to generate potential, unexplored experiences. As the first successfully deployed, fast, and accurate product of its kind in the industry, This framework significantly contributes to the hotel industry’s efforts to enhance services and create compelling, personalized experiences for its customers.
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    Hypergraph Text Classification for Mental Health Misleading Advice
    Alkulaib, Lulwah; Alhamadani, Abdulaziz; Sarkar, Shailik; Lu, Chang-Tien (ACM, 2023-11-06)
    This paper introduces HyperMAD, a novel Hypergraph Convolutional Network model designed for the multiclass classification of mental health advice in Arabic tweets. The model distinguishes between misleading and valid advice, further categorizing each tweet into specific classes of advice. HyperMAD leverages high-order relations between words in short texts, captured through the definition of four types of hyperedges that represent local and global contexts as well as semantic similarity. Extensive experiments demonstrate the effectiveness of HyperMAD, with results outperforming those from existing baselines. The study also includes an ablation study to investigate the significance and contribution of each hyperedge type. The paper presents a case study analyzing the accuracy and types of Arabic mental health advice on Twitter, revealing that about 9% of the advice in response to mental health expressions on Twitter was accurate in general. The paper concludes with the hope that the application of HyperMAD can be utilized in flagging misleading responses on social media, providing the correct resources for those who choose to share their mental health struggles online.
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    MetroScope: An Advanced System for Real-Time Detection and Analysis of Metro-Related Threats and Events via Twitter
    He, Jianfeng; Wu, Syuan-Ying; Alhamadani, Abdulaziz; Chen, Chih-Fang; Lu, Wen-Fang; Lu, Chang-Tien; Solnick, David; Li, Yanlin (ACM, 2023-07-19)
    Metro systems are vital to our daily lives, but they face safety or reliability challenges, such as criminal activities or infrastructure disruptions, respectively. Real-time threat detection and analysis are crucial to ensure their safety and reliability. Although many existing systems use Twitter to detect metro-related threats or events in real-time, they have limitations in event analysis and system maintenance. Specifically, they cannot analyze event development, or prioritize events from numerous tweets. Besides, their users are required to continuously monitor system notifications, use inefficient content retrieval methods, and perform detailed system maintenance. We addressed those issues by developing the MetroScope system, a real-time threat/event detection system applied to Washington D.C. metro system. MetroScope can automatically analyze event development, prioritize events based on urgency, send emergency notifications via emails, provide efficient content retrieval, and self-maintain the system. Our MetroScope system is now available at http://orion.nvc.cs.vt.edu:5000/, with a video (https://www.youtube.com/watch?v=vKIK9M60-J8) introducing its features and instructions. MetroScope is a significant advancement in enhancing the safety and reliability of metro systems.