Browsing by Author "Hasan, Shaddi"
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- Situating Network Infrastructure with People, Practices, and Beyond: A Community Building WorkshopJang, Esther; Bidwell, Nicola; Liu, Jen; Sengers, Phoebe; Bagalkot, Naveen; Verdezoto, Nervo; Densmore, Melissa; Vigil-Hayes, Morgan; Hasan, Shaddi (ACM, 2022-11-08)Our world is now connected and even entangled in unprecedented ways through networked technologies. Yet pockets of unequal connectivity persist, and technical infrastructures for connectivity remain difficult to design and build even for experts. In this workshop we aim to bring together a global community of multi- and inter-disciplinary researchers and implementers working on infrastructure development and connectivity to explore the existing design challenges and opportunities for bringing technical dimensions of networked infrastructures in conversation with human-computer interaction (HCI) and the social science of infrastructure. We will share, assess and define research problems and resources for rethinking networked infrastructures from human- , community-, and society-centered perspectives, understanding them to be embedded with human values and biases. We particularly intend our collaborative work to support real-world connectivity initiatives, which have grown in critical importance over the pandemic years—especially projects in support of Global South communities. Concrete deliverables from the workshop will include: (1) an initial shared bibliography to help formalize the state of knowledge in our area, (2) an agenda of shared goals, challenges, and intentions in our field, (3) a compilation of resources to support future work, and (4) social and organizing infrastructures for continued communication and academic collaboration.
- Understanding Wikipedia Practices Through Hindi, Urdu, and English Takes on an Evolving Regional ConflictHickman, Molly Graham (Virginia Tech, 2022-02-01)Wikipedia is the product of thousands of editors working collaboratively to provide free and up-to-date encyclopedic information to the project's users. This article asks to what degree Wikipedia articles in three languages — Hindi, Urdu, and English — achieve Wikipedia's mission of making neutrally-presented, reliable information on a polarizing, controversial topic available to people around the globe. We chose the topic of the recent revocation of Article 370 of the Constitution of India, which, along with other recent events in and concerning the region of Jammu and Kashmir, has drawn attention to related articles on Wikipedia. This work focuses on the English Wikipedia, being the preeminent language edition of the project, as well as the Hindi and Urdu editions. Hindi and Urdu are the two standardized varieties of Hindustani, a lingua franca of Jammu and Kashmir. We analyzed page view and revision data for three Wikipedia articles to gauge popularity of the pages in our corpus, and responsiveness of editors to breaking news events and problematic edits. Additionally, we interviewed editors from all three language editions to learn about differences in editing processes and motivations, and we compared the text of the articles across languages as they appeared shortly after the revocation of Article 370. Across languages,we saw discrepancies in article tone, organization, and the information presented, as well as differences in how editors collaborate and communicate with one another. Nevertheless, in Hindi and Urdu, as well as English, editors predominantly try to adhere to the principle of neutral point of view (NPOV), and for the most part, the editors quash attempts by other editors to push political agendas.
- What's my Daily Value? Interpretation of network performance metrics in broadband consumer labelsWoo, Wesley; Hasan, Shaddi (ACM, 2023-09-10)Despite the importance of residential Internet, choosing Internet plans is often an opaque and frustrating process for consumers. To address this, United States regulatory authorities have proposed "broadband consumer labels", akin to nutrition labels, to improve transparency and empower consumers to make informed decisions, but to achieve their goal, such labels must both capture information relevant to consumers while being interpretable. In this paper, we present the results of a qualitative interview study with Internet consumers in rural/suburban communities in the Appalachian region of the United States. We find that network metrics typically used to characterize Internet service plans in proposed broadband labels, such as speeds and latency, are difficult to interpret and do not capture valued attributes of Internet service such as reliability. As a result, consumers to adopt a variety of social strategies to map their perceived needs to advertised offerings. We conclude with implications for proposed broadband consumer labels.