Browsing by Author "Mest, Elliott"
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- California's Glorietta Bay Inn invests in sustainabilityMest, Elliott (2018-10-01)Historic resort hotel Glorietta Bay Inn in Coronado,Calif., unveiled several recent investments in environmental initiatives and sustainable solutions for the property's ongoing daily hotel operations. The initiatives include installing a new renewable energy source, implementing a chemical-free cleaning program and introducing a digital application to reduce paper waste across several different hotel departments.
- Financing Marriott ends 2018 ahead despite data breach, strikesMest, Elliott (Hotel Management, 2019-03-01)Marriott International is happy to leave 2018 in the past. During the company’s earnings call for the fourth quarter and full-year 2018, the company displayed positive metrics as it completed the integration of Starwood Hotels & Resorts Worldwide into its systems and launched a new loyalty brand, Marriott Bonvoy, that consolidates Marriott and Starwood’s loyalty programs. But the conversation frequently returned to the company’s data-breach woes—which have already cost it $28 million in expenses during Q4 2018 alone—and a series of labor strikes that dogged eight of the company’s properties.
- Hotel Equities expands regional sales teamMest, Elliott (Hotel Management, 2018-05-30)Atlanta-based Hotel Equities appointed two new regional directors of sales: Polly Ann Elliott and Kristen Vasquez. Both new regional team members will report to Drew Salapka, Hotel Equities’ SVP of revenue generation. The additions further expand the firm’s regional sales and marketing team supporting a portfolio of more than 100 hotels throughout the United States and Canada.
- Hotels should learn from OTAs to drive bookingsMest, Elliott (Hotel management.net, 2017-09)
- J.D. Power Hoteliers must focus on services interactionMest, Elliott (Hotel Management, 2018-07-25)While technology investment still is a driver for guest satisfaction, these scores are gradually lowering. The largest boost from technology comes from mobile app adoption at 58 points, though it is down from a 65-point increase in 2017. Because of this, Corwin said it’s up to hotels to turn to service areas to create improvements, singling out direct bookings. According to Corwin, improvements in service should translate into stronger direct bookings, but J.D. Power's survey did not reflect these results.
- Marriott ends 2018 ahead despite data breach, strikesMest, Elliott (2019-03-01)Marriott International is happy to leave 2018 in the past. During the company’s earnings call for the fourth quarter and full-year 2018, the company displayed positive metrics as it completed the integration of Starwood Hotels & Resorts Worldwide into its systems and launched a new loyalty brand, Marriott Bonvoy, that consolidates Marriott and Starwood’s loyalty programs. But the conversation frequently returned to the company’s data-breach woes—which have already cost it $28 million in expenses during Q4 2018 alone—and a series of labor strikes that dogged eight of the company’s properties.