Browsing by Author "Paliszkiewicz, Joanna"

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    Cross-Country Determinants of Citizens’ E-Government Reuse Intention: Empirical Evidence from Kuwait and Poland
    Mirkovski, Kristijan; Rouibah, Kamel; Lowry, Paul Benjamin; Paliszkiewicz, Joanna; Ganc, Marzena (2023)
    Purpose: Despite the major IT investments made by public institutions, the reuse of e-government services remains an issue as citizens hesitate to use e-government websites regularly. In this study, we investigate the cross-country determinants of e-government reuse intention by proposing a theoretical model that integrates constructs from (1) the Delone and McLean IS success model (i.e., system quality, service quality, information quality, perceived value, and user satisfaction); (2) the trust and risk models (i.e., citizen trust, overall risk, time risk, privacy risk, and psychological risks); and (3) Hofstede’s cultural model (i.e., uncertainty avoidance, masculinity, individualism, and cross-cultural trust and risk). Design/methodology/approach: Based on data from interviews with 81 Kuwaiti citizens and surveys of 1,829 Kuwaiti and Polish citizens, we conducted comprehensive, cross-cultural, and comparative analyses of e-government reuse intention in a cross-country setting. Findings: The results show that trust is positively associated with citizens’ intention to reuse e-government services, whereas risk is negatively associated with citizens’ perceived value. We also found that masculinity–femininity and uncertainty avoidance are positively associated with the intention to reuse e-government services and that individualism–collectivism has no significant relationship with reuse intention. This study’s findings have important implications for researchers and practitioners seeking to understand and improve e-government success in cross-country settings. Originality/value: We developed a parsimonious model of quality, trust, risk, culture, and technology reuse that captures country-specific cultural contexts and enables us to conduct a comprehensive, cross-cultural, and comparative analysis of e-government reuse intention in the cross-country setting of Kuwait and Poland.
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    The roles of user interface design and uncertainty avoidance in B2C ecommerce success: Using evidence from three national cultures
    Hassna, Ghazwan; Rouibah, Kamel; Lowry, Paul Benjamin; Paliszkiewicz, Joanna; Madra-Sawicka, Magdalena (Elsevier, 2023-09-01)
    Most related previous studies have focused on measuring B2C ecommerce success instead of exploring its predictors, and even fewer studies have tested their models across diverse cultures, even though most ecommerce markets involve multiple cultures. Our study extends this line of research by newly identifying and incorporating three predictors of B2C ecommerce success's system-quality dimension: the formatting quality (FQ), picture quality (PQ), and third-party seal (TPS) user-interface-design factors (UIDFs). Given the uncertainty associated with online shopping, we also incorporated uncertainty avoidance's moderating influence on B2C ecommerce success as one of Hoftstede's national culture dimensions. Motivated by cross-cultural research suggesting that behavioral models often do not hold across different cultures, we tested our model using a sample of 768 B2C consumers from Kuwait, Poland, and Latvia. These countries represent three distinct and understudied national cultures: the Arab world, Central Europe, and Eastern Europe. Our results support our newly hypothesized model, suggesting that both picture quality and formatting positively affect system quality, while—surprisingly—TPSs do not. We also found that uncertainty avoidance moderates the relationship between user satisfaction and reuse intentions but not the relationship between perceived value and reuse intentions. Finally, we found that our newly expanded model is robust across the three national cultures we explored; therefore, it can explain reuse intentions in distinct cultures and a B2C ecommerce context. This study's findings present important implications for practitioners and researchers who seek to understand and improve B2C ecommerce success across distinct national cultures.