Browsing by Author "Read, Dustin C."

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    Managing the threat of decoupling in the U.S. affordable housing industry
    Read, Dustin C.; Sedgwick, Donna (Springer, 2024-08-12)
    Decoupling, or the practice of communicating different organizational values and goals than those rigorously pursued, is a concept discussed in the organization theory literature. Organizations engage in it when their legitimacy hinges on obtaining the support of stakeholders with disparate interests, and they attempt to appease some stakeholders with words and others with actions. One problem with decoupling is that it can lead organizations to operate in ways that are not reflective of their stated missions. With this concern in mind, the analysis presented here explores the prevalence of decoupling in the U.S. affordable housing industry and considers how, when, and why it occurs, and to what effect. Thematic analysis of interview data collected from industry practitioners suggests decoupling is common, comes in multiple forms, and must be effectively managed if municipal governments hope to partner with for-profit and nonprofit affordable housing providers to achieve their social policy goals.
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    Strategic Business Development and Client Prospecting in the Third-Party Apartment Management Industry
    Read, Dustin C.; Goss, Rosemary Carucci; Hopkins, Erin (2017)
    Intensifying competition and increasing market demands are forcing many third-party apartment management firms to re-evaluate their approach to business development and client prospecting. In some instances, these companies are becoming more selective about both the assignments they take on and the property owners with whom they work. Careful consideration is frequently given to a number of factors to determine if new business opportunities are a good strategic fit. This paper examines how sophisticated fee management firms make such determinations by examining the perspectives of executives representing 25 of the largest multifamily operators in the United States. The results indicate heavy reliance on relational approaches to business development, limited long-range planning, and informal channels of communication often encourage fee managers to pursue new business in an ad hoc manner despite market conditions favouring more systematic behaviour. A series of best practices are put forth to address these concerns.