Browsing by Author "Sykes, Tracy Ann"

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    Children's Internet Addiction, Family-to-Work Conflict, and Job Outcomes: A Study of Parent-Child Dyads
    Venkatesh, Viswanath; Sykes, Tracy Ann; Chan, Frank K. Y.; Thong, James Y. L.; Hu, Paul Jen-Hwa (Society for Information Management, 2019-09-01)
    This paper examines the role of parenting behaviors in influencing children’s Internet addiction and the consequences of children’s Internet addiction on parents’ job outcomes. First, we draw on attachment theory to theorize that five parenting behaviors (i.e., parental control, monitoring, unstructured time, dissuasion, and rationalization) affect children’s Internet addiction and their effects are moderated by the children’s views of parent–child attachment. Second, we draw on research on the work–family interface to theorize that children’s Internet addiction affects parents’ job outcomes (i.e., job satisfaction, organizational commitment, and work exhaustion) and the effects are mediated by family-to-work conflict. We tested our hypotheses using an integrated research approach that includes quantitative and qualitative data. We conducted an online survey to collect quantitative responses from 776 parent–child dyads. The results of our model showed that the effects of parenting behaviors on children’s Internet addiction, except for dissuasion, were moderated by the children’s views of parent–child attachment. Also, family-to-work conflict mediated the effects of children’s Internet addiction on parents’ job satisfaction, organizational commitment, and work exhaustion. We collected qualitative data via interviews from 50 parents to cross-validate the results from the quantitative study.
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    Combating COVID-19 fake news on social media through fact checking: antecedents and consequences
    Schuetz, Sebastian W.; Sykes, Tracy Ann; Venkatesh, Viswanath (Taylor & Francis, 2021-06-02)
    The onset of the COVID-19 pandemic was accompanied with a pandemic of fake news spreading over social media (SM). Fact checking might help combat fake news and a plethora of fact-checking platforms exist, yet few people actually use them. Moreover, whether fact checking is effective in preventing citizens from falling for fake news, particularly COVID-19 related, is unclear. Against this backdrop, we examine potential antecedents to fact checking that can be a target for interventions and establish that fact checking is actually effective for preventing the public from falling for harmful COVID-19 fake news. We use a representative U.S. sample collected in April of 2020 and find that awareness of fake news and patterns of active SM use (e.g., commenting on content instead of reading it) increases the fact checking of COVID-19 fake news, whereas SM homophily reduces fact checking and the effects of SM use as users are trapped in “echo chambers”. We also find that fact checking helps users identify accurate information on how to protect themselves against COVID-19 instead of false and often harmful claims propagated on SM. These findings highlight the importance of fact checking for combating COVID-19 fake news and help identify potential interventions.
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    Combating Infant Mortality in Rural India: Evidence From a Field Study of eHealth Kiosk Implementations
    Venkatesh, Viswanath; Rai, Arun; Sykes, Tracy Ann; Aljafari, Ruba (Society for Information Management, 2016-06-01)
    The United Nations' Millennium Development Goals listed high infant mortality rates as a major problem in developing countries, especially in rural areas. Given the powerful information dissemination capabilities, information and communication technologies (ICTs) have been suggested as interventions to build infant care awareness and to modify healthcare behaviors. We examine how the use of one ICT intervention-specifically, eHealth kiosks disseminating authenticated and accessible medical information-can alleviate the problem of high infant mortality in rural India. We investigate how mothers' social networks affect their use of eHealth kiosks, seeking professional medical care for their infants and, ultimately, infant mortality. Drawing on the social epidemiology and social networks literatures, we focus on advice and hindrance from both strong and weak ties as the conduit of social influence on mothers' health-related behaviors for the care of their infants. Over a period of 7 years, we studied 4,620 infants across 10 villages where the eHealth kiosks were implemented along with support resources for proxy use. The results revealed that (1) eHealth kiosk use promotes seeking professional medical care and reduces infant mortality, (2) mothers are especially vulnerable to hindrance from both strong and weak ties as they choose to maintain the status quo of traditional infant healthcare practices (e.g., reliance on untrained personnel, superstitions, fatalism) in villages, and (3) advice from both strong and weak ties offers the potential to break down misplaced beliefs about infant healthcare practices and to develop literacy on seeking professional medical care. In contrast, in a comparative group of 10 neighboring villages, the reduction in infant mortality was not as pronounced and the effect of professional medical care in reducing infant mortality was lower. Our findings suggest that an ICT intervention can effectively address one of society's most important problems (i.e., infant mortality) even in parts of the world with limited resources and deep suspicion of technology and change. Overall, we believe such an ICT intervention will complement other investments being made, including the facilitation of use (proxy use) and provision of professional medical facilities to reduce infant mortality.
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    Enterprise System Implementation and Employee Job Performance: Understanding the Role of Advice Networks
    Sykes, Tracy Ann; Venkatesh, Viswanath; Johnson, Jonathan L. (Society for Information Management, 2014-03-01)
    The implementation of enterprise systems, such as enterprise resource planning (ERP) systems, alters business processes and associated workflows, and introduces new software applications that employees must use. Employees frequently find such technology-enabled organizational change to be a major challenge. Although many challenges related to such changes have been discussed in prior work, little research has focused on postimplementation job outcomes of employees affected by such change. We draw from social network theoryspecifically advice networks- to understand a key post-implementation job outcome (i.e., job performance). We conducted a study among 87 employees, with data gathered before and after the implementation of an ERP system module in a business unit of a large organization. We found support for our hypotheses that workflow advice and software advice are associated with job performance. Further, as predicted, we found that the interactions of workflow and software get-advice, workflow and software give-advice, and software get- and give-advice were associated with job performance. This nuanced treatment of advice networks advances our understanding of post-implementation success of enterprise systems.
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    ICT for Development in Rural India: A Longitudinal Study of Women's Health Outcomes
    Venkatesh, Viswanath; Sykes, Tracy Ann; Zhang, Xiaojun (Society for Information Management, 2020-06-01)
    With a view toward improving the success of information and communication technology (ICT) initiatives in less developed countries in general and India in particular, this work seeks to uncover reasons for success and failure of ICT for development (ICT4D) initiatives. We drew on social networks theory in general and social contagion theory in particular, and examined the impact of advice network constructs on ICT kiosk use and the impact of ICT kiosk use on women's health outcomes (i.e., seeking modern medical care and maternal mortality). A two-level model (i.e., village and individual) was developed to understand how women in rural India were influenced by other women in their advice networks to use ICT kiosks, and the effects of ICT kiosk use on seeking modern medical care and maternal mortality. At the village level, we proposed lead user network effects. At the individual level, we proposed structural network effects of other women in a focal woman's network on individual outcomes of ICT kiosk use, seeking modern medical care, and maternal mortality. We focused on network position (i.e., centrality) and network tie strength (i.e., strong ties and weak ties) as explanatory variables. Specifically, we argued that strong tie centrality will have an adverse effect on ICT kiosk use, whereas weak tie centrality will have a favorable effect. We also argued ICT kiosk use will have a positive effect on seeking modern medical care and a negative effect on maternal mortality. Finally, we argued that seeking modern medical care will have a negative effect on maternal mortality. Our model was mostly supported in data collected about 6,710 women in 10 intervention group villages in rural India and 8,344 women in the control group villages over a period of approximately 7 years.
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    Networks, Technology, and Entrepreneurship: A Field Quasi-Experiment Among Women in Rural India
    Venkatesh, Viswanath; Shaw, Jason D.; Sykes, Tracy Ann; Wamba, Samuel Fosso; Macharia, Mary (Academy of Management, 2017-10-01)
    We address a grand economic challenge faced by women in rural India. We consider the interplay of women's social networks (ties to family, to community, and to men in power), information and communication technology (ICT) use, and time in relating to the initiation and success of women's entrepreneurial ventures. Results from a sevenyear field quasi-experiment in 20 rural villages in India support the model. Ties to family and community positively, and to men in power negatively, relate to ICT use, entrepreneurial activity, and entrepreneurial profit. ICT intervention also strongly impacts entrepreneurship, with 160 new businesses in the 10 intervention villages compared to 40 in the controls. Results also demonstrate the dynamic interplay of social networks and ICT use. For ties to family and community, the amplification effect is such that the highest levels of entrepreneurial activity and success are observed among women with high centrality and ICT use-effects that increase over time. For ties to men in power, ICT use is associated with increased entrepreneurial activity only when these ties are low, but these interactive temporary temporal patterns do not emerge for profit. We address implications for the grand challenges of empowering women in less developed countries.
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    Risks and Rewards of Conscientiousness During the COVID-19 Pandemic
    Venkatesh, Viswanath; Ganster, Daniel C.; Schuetz, Sebastian W.; Sykes, Tracy Ann (American Psychological Association, 2021-05-01)
    Highly conscientious workers are more motivated and productive than their less conscientious colleagues. Moreover, conscientious employees tend to be more satisfied and less stressed from their work. One consequence of the COVID-19 pandemic, however, is that many workers have transitioned to working remotely, often under conditions of less direct supervision and less clarity about expected work activities and outcomes. We proposed that this significant change in work context constitutes a weakening of situational strength that can change the relationship of conscientiousness with job strain, job satisfaction, and job performance. Using Meyer et al.’s (2010) conceptualization of situational strength, we tested the moderating effect of situational strength by surveying 474 white-collar employees in a Fortune-1000 firm in 2019 and again in 2020 after they had all transitioned to working remotely. We found that the changes in work context due to COVID-19 significantly lowered scores on situational strength and this was accompanied by a stronger positive effect of conscientiousness on performance. Importantly, during COVID-19, the relationships of conscientiousness with strain and satisfaction showed a reversal of sign, with more conscientious workers reporting higher strain and lower satisfaction. These effects were partially mediated by job demands and were replicated with work hours. The results provide a test of situational strength theory and suggest that changes in situational strength due to COVID-19 may cause an organization’s most conscientious employees to be at elevated risk for burnout and dissatisfaction, and consequently, turnover, if not managed appropriately. (PsycInfo Database Record (c) 2021 APA, all rights reserved)
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    Understanding e-Government portal use in rural India: role of demographic and personality characteristics
    Venkatesh, Viswanath; Sykes, Tracy Ann; Venkatraman, Srinivasan (Wiley, 2014-05-01)
    Electronic government (e-Government) is one of the most important ways to bridge the digital divide in developing countries. We develop a model of e-Government portal use. We use various individual characteristics, namely demographics and personality, as predictors of e-Government portal use. Specifically, our predictors were (1) gender, age, income and education; (2) the Big Five personality characteristics, i.e. extraversion, neuroticism, conscientiousness, agreeableness and openness to experience; and (3) personal innovativeness with information technology. We conducted a field study in a village in India. We collected data from over 300 heads of household. We found support for our model, with most variables being significant and explaining 40% of the variance in e-Government portal use.