Browsing by Author "Toh, Rex S."

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    Attrition clauses: outstanding issues and recommendations for meeting planners [Summary]
    Toh, Rex S.; DeKay, Frederick; Lasprogata, Gail (Virginia Tech, 2005-03)
    This paper deals with the attrition clauses within hotel group sales agreements, the former of which became popular in the early 1990s. Attrition clauses specify pre-determined liquidated damages that a group (usually a corporation or an association) must pay to the hotel in case the group does not pick up a certain percentage of its room block. Attrition charges may also apply to food and beverage agreements as well as to meeting facilities.
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    Room occupancies: cruise lines out-do the hotels [Summary]
    Toh, Rex S.; Rivers, Mary; Ling, Teresa (Virginia Tech, 2005-03)
    The cruise industry, which is essentially a North American phenomenon, is the most successful and fastest growing sector of the tourism industry. This paper seeks to describe how cruise lines go about managing their cabin inventory with regard to the acceptance and cancellation of reservations, collection of deposits, and dealing with no shows, overbooking, over-sales, upgrades, auctions, and walks (with compensation). Individual as well as group bookings will be analyzed.