An application of the systems engineering process to the design of a system operations and maintenance organization

The systems engineering process and management systems engineering theory and applications is applied in the development of a systems operations and maintenance organization. The resulting operations and maintenance organization meets applicable system-level requirements and provides a responsive, efficient, and reliable organization to operate a complex communication system in world-class fashion.

A needs analysis establishes the need for re-design of an existing operations and maintenance organization to increase performance and system reliability. Detailed functional, operational, and maintenance requirements are developed through the systems engineering process. These requirements are allocated to specific units or areas of a system-support capability. The system-support capability including operations and maintenance is designed in detail to meet the developed system requirements.

The results of the systems engineering process is a preliminary design of an operations and maintenance organization to provide system operations services and meet applicable system requirements.