Development of a computerized information system which supports measurement and assessment of AEGIS Combat Systems Center performance

A series of effectiveness measures which can be used by the AEGIS Combat Systems Center (ACSC) to measure combat system support effectiveness as it relates to satisfying customers will be presented. Utilizing the effectiveness measures identified in the first part of the report, a computerized performance assessment system (in more generic terms, a computer based management information system) will be proposed.

At the present time, performance assessment is a labor intensive effort. A computerized performance assessment system will be extremely useful and is the solution to the labor intensive effort. The results of the project will make performance assessment data collection and subsequent analysis less time consuming, freeing ourselves to work on solutions.