Browsing Pamplin College of Business by Issue Date
Now showing items 1-20 of 2002
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Sales skills in the hospitality industry [Summary]
(Virginia Tech, 1984)The study examines important skills that are necessary for employees to be better in sales. Presentation of the results of these surveys is preceded by commentary from the literature and from selected hotel sales executives ... -
A productivity analysis of the clinical dietitian as a health care team member in the service sector
(Virginia Polytechnic Institute and State University, 1986)The major purpose of this study was to analyze the productivity of the clinical dietitian in order to develop appropriate models for measurement of productivity of the clinical dietitian. Due to the lack of research on ... -
The relationship of work satisfaction, organizational commitment and retirement intention of older workers in institutional foodservices
(Virginia Polytechnic Institute and State University, 1986)The relationship between the work attitudes, job satisfaction and organizational commitment has been demonstrated to influence turnover/retirement. This relationship is important due to changing demographic patterns in the ... -
A validation study of service complexity measures for employees in the hotel/motel front office
(Virginia Polytechnic Institute and State University, 1987)In spite of the increasing importance of the service industry, it has failed to receive much attention from researchers. This lack of attention is especially true of the hospitality segment of the service industry, and ... -
Strategy, environmental scanning, and their effect upon performance: an exploratory study of the food service industry
(Virginia Polytechnic Institute and State University, 1988)The major purpose of this study was to examine the relationship of strategy and environmental scanning to performance. Porter’s (1980) strategic typology was utilized to classify foodservice firms by strategic orientation; ... -
Environmental uncertainty, business strategy and financial performance: a study of the lodging industry
(Virginia Polytechnic Institute and State University, 1988)The primary objective of this study was to investigate the relationship between perceived environmental uncertainty, business strategy, and financial performance in the lodging Industry. Using a contingency framework, this ... -
The Basics of Yield Management
(Cornell University Press, 1989-11)Yield-management systems have boosted revenue at many properties, but these electronic tools are not always compatible with the operating atmosphere of a hotel. If you want to introduce yield management at your property, ... -
An exploratory study of human resource management and business strategy in multiunit restaurant firms
(Virginia Tech, 1990-03-24)The objectives of this study is two-fold: First, is to explore the nature of human resource management (HRM) functional activities in the multiunit restaurant firms, focusing at the unit restaurant managers level. The ... -
Consumer satisfaction and dissatisfaction in tourism as related to destination image perception
(Virginia Tech, 1990-12-06)The primary objective of this study was to investigate the relationship between travel destination image and the tourist satisfaction/dissatisfaction. Using the evaluative congruity theory framework, this study focused on ... -
An empirical analysis of the strategic implications of type of entrepreneur in the restaurant industry
(Virginia Tech, 1991-01-15)The primary purpose of this study was to empirically test Smith's (1967) typology of entrepreneurial type and Miles and Snow's (1978) typology of strategy in the restaurant industry, and then to establish whether or not ... -
An exploratory study of family dining attitudes toward full service restaurant product/service attributes
(Virginia Tech, 1991-05-15)Families dining out with children are becoming an important customer segment revealing a personal preference for convenience, timely service, menu variety, and child entertainment. According to united states industry ... -
Employee perceptions of performance appraisal acceptability in a merit pay setting
(Virginia Tech, 1991-07-05)The purpose of this study was to audit employee perceptions of the Sentara Health System performance appraisal system in a merit pay setting. To accomplish this, the study investigated variables having a positive relationship ... -
An exploratory analysis of the restaurant dining patterns of older adults
(Virginia Tech, 1991-12-05)The main objective of this study was to describe the restaurant dining patterns of a representative random sample of adults 65 years of age and older and to evaluate the impact that their health concerns and special diets ... -
A case study investigation of strategy implementation in three multi-unit restaurant firms
(Virginia Tech, 1992)The primary objective of this study was to conduct an exploratory investigation of the process of strategy implementation in multi-unit restaurant firms. A model comprised of five context variables and five process variables ... -
A study of the extent of brand loyalty exhibited by business travellers towards the lodging product
(Virginia Tech, 1992-02-05)Brand loyalty measurement is important because of the extensive use of branding in the lodging industry during recent years. As the industry has matured, segmentation strategies have been adopted by lodging companies. ... -
Development of a framework for identification of political environmental issues faced by multinational hotel chains in newly industrialized countries in Asia
(Virginia Tech, 1992-04-05)The primary/objective of this study was to develop a framework for identification of political environmental issues faced by multinational hotel chains in newly industrialized countries in Asia. To accomplish the objective, ... -
An exploratory study of franchisee turnover and its relationship with franchisee satisfaction
(Virginia Tech, 1992-05-15)The purpose of this study is to investigate franchisee turnover practice and empirically test the relationship between franchisee satisfaction and turnover behavior. A total of 402 franchisees of a quick service franchise ... -
Decision making strategy in the selection of cook-chill production in hospital foodservices
(Virginia Tech, 1992-06-15)The primary purpose of this study was to develop and test a model for the process of making the decision to select/not select cook-chill for hospital food services. A second purpose was to determine the nature of the ... -
Cost of capital: a practical model incorporated with risk assessment for hotel investments in the middle-price and economy segments
(Virginia Tech, 1993)Hotel investments, which have far-reaching impact on hotel companies' long term financial health, will continue to be the primary mode for hotel companies' survival and growth. However, top management has been facing a ... -
A study of situational variables in an organizational marketing scenario
(Virginia Tech, 1993-01-01)This study examined whether situational variables influence members of the buying center when deriving an evoked set in an organizational buying scenario. Buyclass, risk, and power were the focus of the study. This study ...
