Now showing items 1-2 of 2
Internal Market Orientation and Organizational Citizenship Behaviour in the Hospitality Industry--A Literature Review [Summary]
(Virginia Tech, 2020-02-17)
Service is a vital aspect of the hospitality industry. Excellent service influences a guest’s decision to return to the hotel. Support and cooperation among hotel employees are key factors in improving service quality. ...
Linking authentic leadership to salespeople's service performance: The roles of job crafting and human resource flexibility [Summary]
(Virginia Tech, 2020-02-12)
To build the sustainable service excellence, organizations should fuel sales employees’ drive to serve customers and recover service failures to their utmost satisfaction. The primary aim of our study is to delve into the ...