Now showing items 1-10 of 47
An Exploratory Model of the Relationships between Empowerment, Job Involvement, Job Satisfaction, Organizational Commitment, and Customer Orientation in the Hospitality Industry
(Virginia Tech, 1998-10-30)
The concept of customer orientation is becoming increasingly more important to managers, especially in service industries. Given the premise of the study that a customer-oriented employee has a critical role in enhancing ...
It's All About Relationships: African-American and European-American Women's Hotel Management Careers
(Virginia Tech, 1996-02-19)
Among the 44000-plus general managers employed in United States’ hotels in 1993, there were only 100 women, 15 African-Americans, and three African-American women. Additionally, less than 0.5 percent of corporate hospitality ...
An empirical study of the value of professional association meetings from the perspective of attendees
(Virginia Tech, 1993-04-19)
Individuals have personal and occupational needs that are satisfied to some degree by attending professional meetings. The primary purpose of this study was to identify the attributes of professional society meetings that ...
Systematic measurement of organizational culture for college food services
(Virginia Tech, 1995)
Consumer involvement in ethnic restaurants: a measure of satisfaction/dissatisfaction
(Virginia Tech, 1993-12-15)
The purpose of this study was to evaluate whether consumer orientation (active/passive) and psychological involvement (attitude, opinion, belief, and behavioral intention) affect satisfaction when dining in an ethnic ...
Determinants of Successful Acquisition Management: A Process Perspective in the Lodging Industry
(Virginia Tech, 1998-08-20)
The objective of this study was to uncover the critical success factors that have significant value-added impacts on corporate acquisitions in the lodging industry. Specifically, this study attempted to systematically ...
Cross-cultural investigation of the relationship between personal values and hotel selection criteria
(Virginia Tech, 1993-05-05)
The present study investigated the potential of personal values to segment business traveler markets in the hospitality industry. The study was conducted both in the U.S. and Korea. Mail surveys were sent to a random sample ...
Measurement of the strategy construct in the lodging industry, and the strategy-performance relationship
(Virginia Tech, 1994-06-30)
Performance improvement is at the heart of all strategic management. Thus, the principal objectives of this study were to develop an industry-specific instrument to measure lodging strategy, identify a set of strategic ...
An exploratory study of human resource management and business strategy in multiunit restaurant firms
(Virginia Tech, 1990-03-24)
The objectives of this study is two-fold: First, is to explore the nature of human resource management (HRM) functional activities in the multiunit restaurant firms, focusing at the unit restaurant managers level. The ...