Improving Productivity in a Service Business Evidence From the Hotel Industry

TR Number
Date
2000
Journal Title
Journal ISSN
Volume Title
Publisher
Cornell University School of Hotel Administration
Abstract

The objective of this paper is to compare, along three strategic dimensions, franchising with other types of operating arrangements in the lodging industry. The operating arrangements studied are, in addition to franchising, chain-managed and independent hotels. The three strategic dimensions include: (1) the variability or volatility of the task environment facing a hotel; (2) the business strategy chosen by a hotel's general manager; and (3) the level of sales revenue and profit margin achieved by a hotel.

Description
Keywords
operating arrangements, strategic management, chains, independent hotels, franchising
Citation