Leadership Lessons Learned From Being A Guest When The Hotel Was Overbooked

dc.contributor.author	Kennedy, Doug	en
dc.date.accessioned	2017-09-23T05:51:16Z	en
dc.date.available	2017-09-23T05:51:16Z	en
dc.date.issued	2017-07-15	en
dc.description.abstract	Earlier this month I observed a difficult situation playing out at hotel where I was a guest, and it provided an invaluable reminder of just how important effective leadership is when things go wrong in the hotel business. The story is that I was traveling back from a trip to the Middle East where I had taken my college age daughter to practice the Arabic she is learning at University. To split up 16 hours of flying time, I planned for us to stay overnight in Rome, Italy at a hotel I had used previously and knew was directly connected by a walkway to the airport. Since we landed about 8pm, we would be able to grab our bags, walk to the hotel, secure our room and drop the luggage, and take a cab to city center so I could show her the famous Roman Colosseum.	en
dc.identifier.sourceurl	https://www.hospitalitynet.org/opinion/4083750.html	en
dc.identifier.uri	http://hdl.handle.net/10919/79382	en
dc.language.iso	en	en
dc.rights	In Copyright	en
dc.rights.uri	http://rightsstatements.org/vocab/InC/1.0/	en
dc.title	Leadership Lessons Learned From Being A Guest When The Hotel Was Overbooked	en
dc.type	Article	en
dc.type.dcmitype	Text	en

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Name:: Leadership Lessons Learned From Being A Guest When The Hotel Was Overbooked _ By Doug Kennedy – Hospitality Net.pdf
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