How Much Does It Cost To Generate A Voice Reservations Inquiry? How Much Are You Investing In Properly Following-Up?

dc.contributor.author	Kennedy, Doug	en
dc.date.accessioned	2018-03-07T05:43:16Z	en
dc.date.available	2018-03-07T05:43:16Z	en
dc.date.issued	2018-03-06	en
dc.description.abstract	Despite that there is more information for guests to view online than ever before in the history of the lodging industry, the phones continue to ring in reservations offices and at the front desk. Simultaneously, hoteliers continue to increase direct bookings. Hardly a day goes by that I don't see another article on this topic, yet when I click on them the discussion is almost always on website bookings; rarely do I see a mention of voice as a distribution channel. If you are truly committed to increasing direct voice bookings, read on. A first step that I always do with my consulting clients and also with participants in our KTN reservations training workshops is to calculate the costs of making the phones ring. Granted, this is not a perfect science, but even an approximate number is eye opening.	en
dc.identifier.uri	http://hdl.handle.net/10919/82476	en
dc.identifier.url	https://www.hospitalitynet.org/opinion/4087306.html	en
dc.language.iso	en	en
dc.publisher	Hospitality Net	en
dc.rights	In Copyright	en
dc.rights.uri	http://rightsstatements.org/vocab/InC/1.0/	en
dc.subject	voice reservation	en
dc.subject	hotel sales	en
dc.subject	training	en
dc.title	How Much Does It Cost To Generate A Voice Reservations Inquiry? How Much Are You Investing In Properly Following-Up?	en
dc.type	Article	en
dc.type.dcmitype	Text	en

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Name:: How Much Does It Cost To Generate A Voice Reservations Inquiry_ How Much Are You Investing In Properly Following-Up_ _ By Doug Kennedy – Hospitality Net.pdf
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