Recommending a productivity model for Singapore hotels: A critical review of productivity models adopted by researchers and hotel operators

dc.contributor.author	Goh, Hwee Noi	en
dc.date.accessioned	2018-10-27T04:24:51Z	en
dc.date.available	2018-10-27T04:24:51Z	en
dc.date.issued	2010	en
dc.description.abstract	The business challenges and intensely competitive environment in today’s economy make productivity a key factor for organizational survival. This paper examines what productivity means to the services industry, in particular, to the hotel industry. This is underpinned by an investigation of the fundamental differences between goods and services and the implications on productivity measurement and control in the manufacturing and services industries. The purpose of this paper is to critically review productivity measurement and control methods used by researchers and hotel operators in order to find a model suitable for the hotel industry in Singapore, taking into consideration the local cultural expectation and legal context.	en
dc.identifier.uri	http://hdl.handle.net/10919/85564	en
dc.language.iso	en	en
dc.publisher	University of Nevada, Las Vegas	en
dc.rights	In Copyright	en
dc.rights.uri	http://rightsstatements.org/vocab/InC/1.0/	en
dc.subject	productivity	en
dc.subject	hotel industry	en
dc.subject	productivity measurement and control	en
dc.title	Recommending a productivity model for Singapore hotels: A critical review of productivity models adopted by researchers and hotel operators	en
dc.type	Thesis	en