Customer Orientation, Learning Orientation, and New Service Development: An Empirical Investigation of the Swiss Hotel Industry [Summary]

dc.contributor.author	Kamruzzaman, Md	en
dc.date.accessioned	2020-03-18T18:55:57Z	en
dc.date.available	2020-03-18T18:55:57Z	en
dc.date.issued	2020-03-18	en
dc.description.abstract	The study addresses the impact of New Service Development (NSD) on performance and the key antecedents to NSD in a comprehensive, empirically verified model. We thereby fill a significant gap in the understanding of new service development in the hotel industry, the nature of relationships between NSD and the key variables that drive it, and the effect of NSD on hotel performance. The results provide an initial benchmark for organizational strategy attributes apparent in conjunction with certain contingencies in a hotel’s operating environment. Several contributions to various research streams are noteworthy. "This article summary is distributed under a Creative Commons Attribution 4.0 license (CC BY).	en
dc.identifier.uri	http://hdl.handle.net/10919/97356	en
dc.language.iso	en	en
dc.publisher	Virginia Tech	en
dc.rights	Creative Commons Attribution 4.0 International	en
dc.rights.uri	http://creativecommons.org/licenses/by/4.0/	en
dc.title	Customer Orientation, Learning Orientation, and New Service Development: An Empirical Investigation of the Swiss Hotel Industry [Summary]	en
dc.type	Summary	en

Files

Now showing 1 - 1 of 1

Name:: Summary - 69 - Customer Orientation, Learning Orientation, and New Service Development - An Empirical Investigation of the Swiss Hotel Industry [Summary].pdf
Size:: 501.07 KB
Format:: Adobe Portable Document Format

Now showing 1 - 1 of 1