Internal Communication Function and Hotel Productivity–A Comparative Study

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dc.contributor.authorYildiz, Özayen
dc.date.accessioned2018-10-27T02:59:46Zen
dc.date.available2018-10-27T02:59:46Zen
dc.date.issued2015en
dc.description.abstractThe accommodation service production process starts with personal interaction and communication. As important as guest – employee communication is; access and distribution of market and organization related information is essential in organizational coordination and maintaining competitiveness. This efficiency of internal communication function has a direct and indirect impact on organizational productivity; as fast process of relevant data results in better decision making. Internal communication also helps in adapting to corporate culture and raising employee morale, thus increasing service quality and guest satisfaction. In the present study, there is a general consensus on the impact of internal communication on hotel productivity. It is evidenced that as the hotel grows in capacity, more complex internal communications systems, including upward and diagonal communication and heavy use of communications technology, co-exist, employees take on more initiative and processing of performance data accounts for the majority of communicational actions. At the other end of the scale, a smaller hotel mainly makes use of downward and informal communication and a managerial use of initiative.en
dc.identifier.issue3en
dc.identifier.urihttp://hdl.handle.net/10919/85562en
dc.identifier.volume5en
dc.language.isoenen
dc.publisherAmerican international journal of contemporary researchen
dc.rightsIn Copyrighten
dc.rights.urihttp://rightsstatements.org/vocab/InC/1.0/en
dc.subjectCommunicationen
dc.subjectmanagementen
dc.subjectproductivityen
dc.subjectcorporate cultureen
dc.subjecthotel organizationen
dc.subjecthotel performanceen
dc.titleInternal Communication Function and Hotel Productivity–A Comparative Studyen
dc.typeArticle - Refereeden

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Academic Articles in Hospitality Sales (Feiertag Collection)