The State of Academic Customer Service on U.S. Campuses

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dc.contributor.authorRaisman, Nealen
dc.date.accessed2017-10-16en
dc.date.accessioned2018-05-17T20:37:41Zen
dc.date.available2018-05-17T20:37:41Zen
dc.date.issued2017-02-01en
dc.description.abstractA survey on the state of academic customer service for students found that academic customer service provided on the nation’s campuses is fair or weak at best and is a cause of many students leaving a college. Basic service functions such as training, telephone skills, and returning voicemails and emails are rudimentary service functions that are rated low. This is not a good recognition considering the importance of providing good to excellent academic customer service to retaining students and revenue. This report analyses the data and provides some recommendations to improve the academic customer service on U.S campuses.en
dc.description.sponsorshipEducational Policy Instituteen
dc.format.mimetypeapplication/pdfen
dc.identifier.sourceurlhttp://www.educationalpolicy.org/publications/pubpdf/1701_PolicyPerspectives_small.pdfen
dc.identifier.urihttp://hdl.handle.net/10919/83248en
dc.languageEnglishen
dc.publisherEducational Policy Instituteen
dc.relation.ispartofPolicy Perspectivesen
dc.rightsCreative Commons Attribution-NoDerivatives 4.0 Internationalen
dc.rights.urihttp://creativecommons.org/licenses/by-nd/4.0/en
dc.subjectacademic servicesen
dc.subjectstudent retentionen
dc.subjecteducational attainmenten
dc.titleThe State of Academic Customer Service on U.S. Campusesen
dc.typeReporten
dc.type.dcmitypeTexten

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Higher Education Policy for Minorities in the United States