A Baker’s Dozen of Reality Checks in HospitalityMyth or Fact?

During the past 25 years in workshops, seminars, and presentations, I have been collecting an assortment of "myths" that many of us have held as self-evident truths. I have shared one or two of these in earlier blogs or columns, but this list is much more comprehensive. The great enemy of the truth is very often not the lie – deliberate, contrived and dishonest – but the myth – persistent, persuasive and unrealistic - John F. Kennedy