Hotel managers’ perceptions towards the use of robots: A mixed-methods approach [Summary]

From the study, few findings can be discovered. First, robots can be used for dirty and dangerous tasks like cleaning and disinfection for human employees’ health and fewer workplace accidents. Moreover, repetitive and dull tasks could be given for robots while human employees’ better working environment for creativity and time-saving. For hoteliers, it can be applied in operation processes by increasing service capacity to serve more customers. For robot providers, it is required to make their clients sure that their products can be used properly by offering regular training to use robots for employees. Lastly, property managers should go through analyzing the cost and benefit comprehensively from every aspect including operations, marketing, HR, and security and safety.