The Staff Of Nizuc Resort Cancun Clearly Understands Where True Hospitality Starts - The Human Heart
| dc.contributor.author | Kennedy, Doug | en |
| dc.date.accessioned | 2018-02-21T05:11:17Z | en |
| dc.date.available | 2018-02-21T05:11:17Z | en |
| dc.date.issued | 2018-01 | en |
| dc.description.abstract | As a hotel industry sales and guest services trainer, on average I experience six or more hotel stays each month. Although I have clients across all segments of lodging, many of my clients are in the ultra-luxury five star or five diamond categories. Once thing I have learned is that the level of authentic and genuine hospitality, which travelers treasure the most, has little to do with the number of stars or diamonds hanging on a plaque behind the front desk. In fact, I’ve experienced some of the most memorable service encounters at economy lodging properties, whereas I find that hospitality too often falls short at ultra-luxury properties and instead feels scripted and robotic. | en |
| dc.description.notes | January, 16 2018 | en |
| dc.identifier.uri | http://hdl.handle.net/10919/82222 | en |
| dc.identifier.url | https://www.hotelnewsresource.com/article98089.html | en |
| dc.language.iso | en_US | en |
| dc.publisher | Hotel News Resources | en |
| dc.rights | In Copyright | en |
| dc.rights.uri | http://rightsstatements.org/vocab/InC/1.0/ | en |
| dc.title | The Staff Of Nizuc Resort Cancun Clearly Understands Where True Hospitality Starts - The Human Heart | en |
| dc.type | Article | en |
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