The User-Reported Critical Incident Method at a Glance
| dc.contributor.author | Castillo, Jose C. | en |
| dc.contributor.author | Hartson, H. Rex | en |
| dc.contributor.author | Hix, Deborah | en |
| dc.contributor.department | Computer Science | en |
| dc.date.accessioned | 2013-06-19T14:36:54Z | en |
| dc.date.available | 2013-06-19T14:36:54Z | en |
| dc.date.issued | 1997-07-01 | en |
| dc.description.abstract | The over-arching goal of this work is to discuss the user-reported critical incident method, a cost-effective remote usability evaluation method for real-world applications involving real users, doing real tasks in real work environments. Several methods have been developed for conducting usability evaluation without direct observation of a user by an evaluator. However, contrary to the user-reported critical incident method, none of the existing remote evaluation methods (nor even traditional laboratory-based evaluation) meets all the following criteria: - data are centered around critical incidents that occur during task performance; - tasks are performed by real users; - users are located in normal working environment; - users self-report own critical incidents; - data are captured in day-to-day task situations; - no direct interaction is needed between user and evaluator during an evaluation session; - there is a cost-effective way to capture data; and - data are high quality and therefore relatively easy to convert into usability problems. | en |
| dc.format.mimetype | application/postscript | en |
| dc.identifier | http://eprints.cs.vt.edu/archive/00000470/ | en |
| dc.identifier.sourceurl | http://eprints.cs.vt.edu/archive/00000470/01/TR-97-13.ps | en |
| dc.identifier.trnumber | TR-97-13 | en |
| dc.identifier.uri | http://hdl.handle.net/10919/19976 | en |
| dc.language.iso | en | en |
| dc.publisher | Department of Computer Science, Virginia Polytechnic Institute & State University | en |
| dc.relation.ispartof | Historical Collection(Till Dec 2001) | en |
| dc.rights | In Copyright | en |
| dc.rights.uri | http://rightsstatements.org/vocab/InC/1.0/ | en |
| dc.title | The User-Reported Critical Incident Method at a Glance | en |
| dc.type | Technical report | en |
| dc.type.dcmitype | Text | en |
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