Leadership in the Service of Hospitality [Summary]

Abstract

This research has suggested that the next phase in the development of leadership is servant leadership, in which the leader aims to support and inspire followers. The consequences for the hospitality industry are important, since they are based on the principle of leadership by service. Hospitality educators should take steps to instill the concepts of servant leadership in students to train them for this increasingly relevant style of leadership. Leaders make a difference; beyond its effect on the specific organization, what is known as "legacy leadership," their conduct has an everlasting result. Servant members have the opportunity to tackle the most pressing concerns of the hospitality industry, as the business world struggles to find a path to honesty and ethical behavior in the midst of corruption and corrupt practices. Large and small businesses are finding that servant leadership values and activities will offer a refreshed sense of community and corporate emphasis. While not a philosophy for all times or all circumstances, servant leadership also has the ability to restore lost faith in government, help companies build trust and cohesion, and show that making a hotel or restaurant a success needs more than just the bottom line.