Using Role Play in Hospitality Sales Courses [Summary]

Abstract

The curriculum of a typical four-year I baccalaureate program in hospitality management often encompasses a broad spectrum of subjects and competencies. Many of these are vital to successful functioning in a business environment, whether it be the hospitality industry or any other. When one is teaching in the areas of accounting and finance, human resource management, law, front office management, housekeeping, and marketing, educators can employ a number of different instructional strategies.This study is focused on the role playing strategy.