The Welcome Transformation: Why Inclusion is Key to Success in Today's Hospitality Industry


Diversity & Inclusion has quickly become the most sought after aspect of brands across the United States and world. A 2019 survey done by Accenture found that 3 out of every 4 travelers are prepared to switch loyalty brands if they do not find the corporation living up to their diversity and inclusion promises. The survey also noted that 2,700 consumers were prepared to pay 5%-20% more for a company or experience that clearly exemplified diversity through their organization. In 2021, Diversity & Inclusion is expected across the hospitality industry, not just a "nice to have", within an organization.



Diversity & Inclusion, Hospitality Industry