Motivating senior employees in the hospitality industry [Summary]

According to the research, it is suggested for executives to try to meet the employees’ needs by incorporating motivators and hygiene factors affordably with low costs and to increase job satisfaction, decrease job dissatisfaction, and turnover intentions. In detail, “ Job redesign” and checking employee’s job satisfaction towards the job itself regularly might be the framework as the endeavor to make the job interesting in order to increase job satisfaction. Secondly, since the recognition is related to the relationship with peer employees and superior’s recognition closely, regular supervisor training could make supervisors try to meet employee’s recognition needs actively. One thing was pointed out that family life could be the only factor that management cannot control easily for employee satisfaction. However, in the text, ‘family survey’ could be the way to understanding part of the interest of employee families in order to resolve family members of employees concerns. Lastly, the management needs to figure out the job security by making their senior employees feel that they belong to the organization and acknowledge themselves as essential human resources to their employers. The Mentor-mentee program could be one of the solutions for that.