An American hotel expatriate’s view on Chinese culture: Perspectives on cultural dimensions and managerial philosophies [Summary]

dc.date.accessioned	2020-12-23T20:31:43Z	en
dc.date.available	2020-12-23T20:31:43Z	en
dc.date.issued	2020-11-29	en
dc.description.abstract	This study can provide industry practitioners with actual practical guidelines when employees encounter people from East Asian countries as peer colleagues or customers at the property. It is recommended to make them notice the cultural difference that could lead to making a substantial difference for customer satisfaction. And it has to be really specific and practical. Some examples are provided such as; Asian culture is not accustomed to holding the door for the next person coming, the way to ordering food and eat at the restaurant in the United States might be the challenge for the Asian customers, etc. Those misunderstandings can be critical for employers in the hospitality industry when they try to hire culturally diverse employees or serving guests from different cultural backgrounds.	en
dc.format.mimetype	application/pdf	en
dc.identifier.uri	http://hdl.handle.net/10919/101632	en
dc.language.iso	en	en
dc.publisher	Virginia Tech	en
dc.rights	Creative Commons Attribution 4.0 International	en
dc.rights.uri	http://creativecommons.org/licenses/by/4.0/	en
dc.subject	Cultural difference	en
dc.subject	Customer relationship management	en
dc.subject	Hospitality industry	en
dc.title	An American hotel expatriate’s view on Chinese culture: Perspectives on cultural dimensions and managerial philosophies [Summary]	en
dc.type	Summary	en

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