AMCROSS message traffic analysis

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dc.contributor.authorWegner, Douglas Michaelen
dc.contributor.departmentSystems Engineeringen
dc.date.accessioned2014-03-14T21:52:16Zen
dc.date.adate2009-12-23en
dc.date.available2014-03-14T21:52:16Zen
dc.date.issued1996en
dc.date.rdate2009-12-23en
dc.date.sdate2009-12-23en
dc.description.abstractThe American Red Cross (ARC) provides many valuable services. One such service is to provide 24-hour emergency communications for members of the U.S. Armed Forces and their families worldwide. AMCROSS is the communications network supporting this service. AMCROSS is managed by EMERCOMM, a unit of the Armed Forces Emergency Services (AFES) branch of the ARC. Due to tightening Department of Defense budget constraints, subsidies received by AFES are shrinking. This situation deems it necessary to evaluate the existing operations for possible enhancing modifications. This project conducts performance analysis and system modeling to quantitatively understand important characteristics and patterns involving AMCROSS message flow. This understanding helps define an origin from which performance benchmarking and system improvement can evolve. The performance analysis quantitatively describes the message activity flowing in, out, and through the AMCROSS system, thus, establishing several viable message-handling metrics. The system modeling focuses on incoming telephone operating margins. The operating margins are determined with a mathematical model applying multi-channel queuing theory. The modeling results showed adequate telephone resources exist for current peak-hour conditions; however, increased caller traffic could leave customer service below acceptable standards. Model sensitivity analysis identifies potential cost savings for shortening the time required for an operator to receive a caller's message.en
dc.description.degreeMaster of Scienceen
dc.format.extentvi, 52 leavesen
dc.format.mediumBTDen
dc.format.mimetypeapplication/pdfen
dc.identifier.otheretd-12232009-020318en
dc.identifier.sourceurlhttp://scholar.lib.vt.edu/theses/available/etd-12232009-020318/en
dc.identifier.urihttp://hdl.handle.net/10919/46377en
dc.language.isoenen
dc.publisherVirginia Techen
dc.relation.haspartLD5655.V851_1996.W446.pdfen
dc.relation.isformatofOCLC# 34868880en
dc.rightsIn Copyrighten
dc.rights.urihttp://rightsstatements.org/vocab/InC/1.0/en
dc.subjectqueuingen
dc.subjectRed Crossen
dc.subject.lccLD5655.V851 1996.W446en
dc.titleAMCROSS message traffic analysisen
dc.typeMaster's projecten
dc.type.dcmitypeTexten
thesis.degree.disciplineSystems Engineeringen
thesis.degree.grantorVirginia Polytechnic Institute and State Universityen
thesis.degree.levelmastersen
thesis.degree.nameMaster of Scienceen

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