What Hotels Can Learn from Short-Term Rentals

Abstract

Hotels and Short-Term rental groups are typically always on opposite sides of the political isle when lobbying on what technically counts as a short-term rental. However, in the post-pandemic era, they can both learn from one another. Hotels do not need and simply cannot, given the labor shortage, to outsource and entire team to welcome guests to their rooms. Adversely, short-term rentals, like Airbnb, can do a much better job at communicating with their guests. Contactless communication can be streamlined through and app that most hotels traded front desk interactions for given the pandemic. Airbnb will need to streamline their app usage to create less back-and-forth between both parties