The Influence of Hotel Price on Perceived Service Quality and Value in E-Tourism: An Empirical Investigation Based on Online Traveler Reviews [Summary]

dc.contributor.author	Honerkamp, Yasine	en
dc.date.accessioned	2020-02-17T15:47:18Z	en
dc.date.available	2020-02-17T15:47:18Z	en
dc.date.issued	2020-02-12	en
dc.description.abstract	The relationship between price and post purchase perceptions is an important topic in tourism and hospitality studies. However, little is known about how this relationship operates in an online context. Using 43,726 online reviews covering 774 star-rated hotels, this study empirically investigated the influence of price on customers’ perceptions of service quality and value. The results show that it has a positive impact on perceived quality but has a negative impact on perceived value. Price also has a more significant impact on perceived quality for higher-star, luxury hotels than lower-star, economy establishments. Additionally, it has a significant influence on perceived quality for business travelers but the equivalent value for leisure travelers is not significant.	en
dc.format.mimetype	application/pdf	en
dc.identifier.uri	http://hdl.handle.net/10919/96853	en
dc.language.iso	en	en
dc.publisher	Virginia Tech	en
dc.rights	Creative Commons Attribution 4.0 International	en
dc.rights.uri	http://creativecommons.org/licenses/by/4.0/	en
dc.subject	Purchase perception	en
dc.subject	hospitality studies	en
dc.subject	Online Reviews	en
dc.title	The Influence of Hotel Price on Perceived Service Quality and Value in E-Tourism: An Empirical Investigation Based on Online Traveler Reviews [Summary]	en
dc.type	Summary	en
dc.type.dcmitype	Text	en

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Name:: THE INFLUENCE OF HOTEL PRICE ON PERCEIVED SERVICE QUALITY AND VALUE IN E-TOURISM- AN EMPIRICAL INVESTIGATION BASED ON ONLINE TRAVELER REVIEWS (Summary).pdf
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