Historical Development of the Travel Shenandoah Pilot Service

The purpose of this report is to document the historical development of the Travel Shenandoah pilot project. This report will not attempt to describe in detail the entire five-year history; rather it will focus on the major events that helped evolve the program into what it is now. The history covers the period from pre-deployment in 1997, through the evolution of the service into 511 Virginia in February 2002. By analyzing past documents, a history has been developed and is presented in chronological format in this report. This history will become the background for a formal evaluation of the new 511 Virginia service, formerly Travel Shenandoah. There are three sections to this report. The first section is a summary of the original pilot Travel Shenandoah Service. The second is a history from 1997 to 2002, including a brief description of the new 511 Virginia service. The final section is a discussion of the evolution of the Travel Shenandoah business model.