TSConnect: An Enhanced MOOC Platform for Bridging Communication Gaps Between Instructors and Students in Light of the Curse of Knowledge
| dc.contributor.author | Liu, Qianyu | en |
| dc.contributor.author | Li, Xinran | en |
| dc.contributor.author | Du, Xiaocong | en |
| dc.contributor.author | Li, Quan | en |
| dc.date.accessioned | 2025-04-04T12:12:47Z | en |
| dc.date.available | 2025-04-04T12:12:47Z | en |
| dc.date.issued | 2025-03-24 | en |
| dc.date.updated | 2025-04-01T07:48:05Z | en |
| dc.description.abstract | Knowledge dissemination in educational settings is profoundly influenced by the curse of knowledge, a cognitive bias that causes experts to underestimate the challenges faced by learners due to their own in-depth understanding of the subject. This bias can hinder effective knowledge transfer and pedagogical effectiveness, and may be exacerbated by inadequate instructor-student communication. To encourage more effective feedback and promote empathy, we introduce TSConnect, a bias-aware, adaptable interactive MOOC (Massive Open Online Course) learning system, informed by a needfinding survey involving 129 students and 6 instructors. TSConnect integrates instructors, students, and Artificial Intelligence (AI) into a cohesive platform, facilitating diverse and targeted communication channels while addressing previously overlooked information needs. A notable feature is its dynamic knowledge graph, which enhances learning support and fosters a more interconnected educational experience. We conducted a between-subjects user study with 30 students comparing TSConnect to a baseline system. Results indicate that TSConnect significantly encourages students to provide more feedback to instructors. Additionally, interviews with 4 instructors reveal insights into how they interpret and respond to this feedback, potentially leading to improvements in teaching strategies and the development of broader pedagogical skills. | en |
| dc.description.version | Published version | en |
| dc.format.mimetype | application/pdf | en |
| dc.identifier.doi | https://doi.org/10.1145/3708359.3712108 | en |
| dc.identifier.uri | https://hdl.handle.net/10919/125139 | en |
| dc.language.iso | en | en |
| dc.publisher | ACM | en |
| dc.rights | Creative Commons Attribution 4.0 International | en |
| dc.rights.holder | The author(s) | en |
| dc.rights.uri | http://creativecommons.org/licenses/by/4.0/ | en |
| dc.title | TSConnect: An Enhanced MOOC Platform for Bridging Communication Gaps Between Instructors and Students in Light of the Curse of Knowledge | en |
| dc.type | Article - Refereed | en |
| dc.type.dcmitype | Text | en |