Airbnb to Introduce Host Improvements and Flexible Search Tools for Guests

TR Number

Date

2021-05-24

Journal Title

Journal ISSN

Volume Title

Publisher

Skift

Abstract

Airbnb in ramping up customer service support for Super Hosts as it prepares to navigate the host and inventory shortage it is currently facing. Airbnb has doubled the support agents on the customer service side and had increase the number of languages they are using from 11 to 42. Airbnb is adamant this will increase the desire for hosts to become apart of the short-term rental model as domestic travel begins to skyrocket.

Description

Keywords

Short Term Rentals, Home Share, Skift, Airbnb

Citation