The Role of Career Services Programs and Sociocultural Factors in Student Career Development

Existing research on the effectiveness of college career services centers (CSCs) has primarily focused on students’ rates of utilization and their satisfaction with the programs and services offered. Based on survey (n = 372) and focus group data (n = 35) from undergraduate business students, we found that participants were most satisfied with the CSC’s provision of practical tools that enhanced employability and were least satisfied with the CSC’s integration of students’ backgrounds and interests during advising. Our qualitative analysis yielded three categories of contributors (i.e., sociocultural factors, independent activities, and institutional factors) to student career outcomes, which were psychological characteristics, career decisions, and social capital. Sociocultural factors were most prominently featured in students’ narratives of their experiences, in that they shaped how students leveraged institutional resources and how they engaged in independent activities as part of their career trajectories. Practical implications and future research directions are discussed.