What do hotel employees think about service robots? A qualitative study in Turkey [Summary]

dc.date.accessioned	2020-12-18T18:37:03Z	en
dc.date.available	2020-12-18T18:37:03Z	en
dc.date.issued	2020-12-13	en
dc.description.abstract	According to data from the interview with 40 Turkish employees, it seems that employees think using robots for their services would lead to increasing the reputation for the property and more guests, having a competitive advantage in the market with diverse products and services. However, at the same time, employees tend to feel anxious about the implementation of robots since it would bring them unemployment, communication problems, failures in the operation, and High maintenance cost. Therefore, it is recommended for employees to get training to get the idea that technological developments are essential and useful. Also, it is suggested to the schools to implement the contents related to the technological developments so that the future leader of the industry can equip the insight for the importance of technology.	en
dc.format.mimetype	application/pdf	en
dc.identifier.uri	http://hdl.handle.net/10919/101541	en
dc.language.iso	en	en
dc.publisher	Virginia Tech	en
dc.rights	Creative Commons Attribution 4.0 International	en
dc.rights.uri	http://creativecommons.org/licenses/by/4.0/	en
dc.subject	Robotics	en
dc.subject	Employee management	en
dc.subject	Robot	en
dc.subject	Hotel management	en
dc.title	What do hotel employees think about service robots? A qualitative study in Turkey [Summary]	en
dc.type	Summary	en

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