“Heart Failure”: The Leading Cause Of Bad Reviews
| dc.contributor.author | Kennedy, Doug | en |
| dc.date.accessioned | 2019-04-01T12:03:55Z | en |
| dc.date.available | 2019-04-01T12:03:55Z | en |
| dc.date.issued | 2019-03-20 | en |
| dc.description.abstract | When you read a cross-section of negative comments from online reviews and guest surveys, it's easy to recognize a common theme across all lodging operations: "Heart failure." More specifically, I am referring to the failure to understand the true heart of hospitality, which is "caring about as well as caring for others." | en |
| dc.identifier.uri | http://hdl.handle.net/10919/88777 | en |
| dc.language.iso | en | en |
| dc.rights | In Copyright | en |
| dc.rights.uri | http://rightsstatements.org/vocab/InC/1.0/ | en |
| dc.title | “Heart Failure”: The Leading Cause Of Bad Reviews | en |
| dc.type | Article | en |