Social Media for Cities, Counties and Communities

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dc.contributor.authorKavanaugh, Andrea L.en
dc.contributor.authorFox, Edward A.en
dc.contributor.authorSheetz, Steven D.en
dc.contributor.authorYang, Seungwonen
dc.contributor.authorLi, Lin Tzyen
dc.contributor.authorWhalen, Travisen
dc.contributor.authorShoemaker, Donald J.en
dc.contributor.authorNatsev, Apostolen
dc.contributor.authorXie, Lexingen
dc.contributor.departmentComputer Scienceen
dc.contributor.departmentDigital Library Research Laboratoryen
dc.date.accessioned2013-06-19T14:36:00Zen
dc.date.available2013-06-19T14:36:00Zen
dc.date.issued2011en
dc.description.abstractSocial media (i.e., Twitter, Facebook, Flickr, YouTube) and other tools and services with user- generated content have made a staggering amount of information (and misinformation) available. Some government officials seek to leverage these resources to improve services and communication with citizens, especially during crises and emergencies. Yet, the sheer volume of social data streams generates substantial noise that must be filtered. Potential exists to rapidly identify issues of concern for emergency management by detecting meaningful patterns or trends in the stream of messages and information flow. Similarly, monitoring these patterns and themes over time could provide officials with insights into the perceptions and mood of the community that cannot be collected through traditional methods (e.g., phone or mail surveys) due to their substantive costs, especially in light of reduced and shrinking budgets of governments at all levels. We conducted a pilot study in 2010 with government officials in Arlington, Virginia (and to a lesser extent representatives of groups from Alexandria and Fairfax, Virginia) with a view to contributing to a general understanding of the use of social media by government officials as well as community organizations, businesses and the public. We were especially interested in gaining greater insight into social media use in crisis situations (whether severe or fairly routine crises, such as traffic or weather disruptions).en
dc.format.mimetypeapplication/pdfen
dc.identifierhttp://eprints.cs.vt.edu/archive/00001148/en
dc.identifier.sourceurlhttp://eprints.cs.vt.edu/archive/00001148/01/CCSR_White_Paper_Report_VT_IBM_Kavanaugh_Natsev.pdfen
dc.identifier.trnumberTR-11-09en
dc.identifier.urihttp://hdl.handle.net/10919/19402en
dc.language.isoenen
dc.publisherDepartment of Computer Science, Virginia Polytechnic Institute & State Universityen
dc.rightsIn Copyrighten
dc.rights.urihttp://rightsstatements.org/vocab/InC/1.0/en
dc.subjectHuman-computer interactionen
dc.titleSocial Media for Cities, Counties and Communitiesen
dc.typeTechnical reporten
dc.type.dcmitypeTexten

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