Browsing by Author "Miller, Dana"
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- Cost-cutting efforts should persist even after recoveryMiller, Dana (Hotel News Now, 2020-12-18)A silver lining of the COVID-19 pandemic remains the efficiency that many teams have had to operate under to generate success. This has enabled many companies to better understand where they could save money with the current resources that they posses. 2021 will look to be a year of shifting cost savings in the forms of technology investment and a shift toward strategic innovation.
- Demand declines force hotel shuttle service changesMiller, Dana (Hotel News Now, 2020-12-10)Due to the pandemic, the hotel shuttle service is endangered by low occupancy and the lack of staffing. Hotels try their best to keep the service safely by decreasing the operation capacity, enhancing the sanitation, and cutting routes.
- Hotel Executives Share How Operations Have 'Relentlessly Focused on the Now'Miller, Dana (CoStar, 2021-05-11)The Hotel Industry continues to set the example of what safety returning to travel looks like to outside industries. Best Western Hotels has announced all employees must return back to the office this month, while Sonesta has ramped up hiring. Unfortunately, many hotel chains have negatively been impacted by the restrictions of the J-1 Visa and will be forced to shutdown a number of destination properties this summer. Hotels are also relying on new marketing trends and increased usage of technology to show they are ready to welcome travelers back to their properties.
- Hotel Executives Share How Operations Have 'Relentlessly Focused on the Now'Miller, Dana (Hotel News Now, 2021-05-11)The Covid-19 pandemic has presented a time of clarity for hotel executives during a time of unprecedented challenges. At the 32nd Hunter Hotel Investment Conference in Atlanta, several CEOs were able to share how the difficulties of the pandemic have helped to shape them as leaders in response to the difficulties of the pandemic when it comes to staffing concerns. Some hotels are exploring the ability to use their hotel's app for processes such as early check-in and late checkouts for a set fee.
- How hoteliers strategize for 2019 US calendar shiftsMiller, Dana (HNN, 2019-04-01)To eliminate surprises around annual calendar shifts, hoteliers need to implement strategies well ahead of time, especially around group business.
- How hotels are reworking outdoor spaces to meet demandMiller, Dana (2020-10-19)Hotels are working on their outdoor spaces for the guests in order to accommodate their needs regarding the pandemic. Since guests want safe and physically distanced spaces in the property, hoteliers tried to design various outdoor settings such as 'cocooning' that looks like an igloo pod. In the article, three hotel GMs share their hotel's actual examples of how they altered their service areas and protocols.
- How hotels are reworking outdoor spaces to meet demandMiller, Dana (Hotel News Now, 2020-10-19)As winter approaches, hotel properties are tapping into creative solutions to maximize socially distant spaces. Many hotels are rolling out "igloos" or "cocooning" spaces for guests on unused pool decks in the winter time."Roam services" is also a new twist on room service with environmentally friendly packaging.
- How upgraded teach can enable housekeeping efficienciesMiller, Dana (Hotel News Now, 2020-11-11)The COVID-19 pandemic has escalated the use of technology throughout the hotel industry. Larger chains are able to easily enact apps and communication devices, while smaller independent properties are struggling to play catch-up. Housekeepers have been able to streamline their checklists through apps designed by hotel brands and communicate with guests to meet their needs via the mobile apps.
- How upgraded tech can enable housekeeping efficienciesMiller, Dana (Hotel News Now, 2020-11-11)The need for high-technology on housekeeping is getting bigger after hotel companies realized the cleaning and sanitization processes need to be strengthened against the pandemic. Big hotel brands like Hilton, use the application to see whether guests want the housekeeping during their stay since the housekeeping is not essential anymore. Even Hilton started to use the additional app for housekeeping staff to keep track of records of cleaning guests' rooms. Though it is possible to invest their budget for technology for major hotel companies, it might be hard for independent hotels. For them, it is recommended to take a look at the General Property Checklist from the AHLA's Safe Stay Guidelines.
- Indie hoteliers see rise, value in co-working cultureMiller, Dana (2019-03-19)REPORT FROM THE U.S.—Not just a growing trend among branded hotels, co-working spaces are seeing a rise in the independent hotel sector in response to traveler demand...
- Kosher kitchens help group sales, community connectionMiller, Dana (HNN, 2019-04-29)Although it requires a more finite operation, some hotels in markets with a large Jewish community are seeing a benefit to building dedicated kosher kitchens at their properties.
- Recent trends in hotel F&B that could be long-lastingMiller, Dana (Hotel News Now, 2020-10-28)In the Hotel F&B department, some changes are seen regarding its operation and sanitation due to the pandemic. It has been seen that hoteliers shifted their operation manual from the recommendation of CDC, AHLA, or NRA. It applies widely from the restaurant part to the banquet part. Hoteliers said in the article that this trend will last longer than we thought as the pandemic won't end in the near future.
- Touchless tech moving into more areas of hotelsMiller, Dana (Hotel News Now, 2020-12-16)After the breakout of Covid-19, technology, especially touchless technology became inseparable for hotel businesses to keep their guests healthy and safe. However, the trends will continue according to hotel managers and designers as extra enhancements in both guestrooms and public spaces.