Student Satisfaction with and Perceptions of Relationship Development in Counselor Education Videoconferencing Courses

Personal interaction and proximity have been the cornerstones for relationship development in counselor education for decades. However, these concepts are opposed by the physical distance and lack of proximity inherent in a distance classroom environment. As the use of distance education increases in higher education, counselor educators must ensure that quality teaching and learning is maintained in the distance classroom. The purpose of this study was to explore student perceptions of counselor education courses taught at a distance using video teleconferencing (VTC); specifically, student satisfaction with course delivery and relationship development in the VTC environment was the focus of the study. Research questions included the following:

1.To what extent are counselor education students satisfied with graduate counseling classes delivered via videoconferencing? Specifically, student satisfaction with: a. the instructor characteristics, b. the technological characteristics, and c. the course management characteristics of the class?

1. What are counselor education students' perceptions of teacher/student relationship development in the VTC classroom environment?

2. What is the relationship between student satisfaction and relationship development when counselor education courses are taught via VTC?

Responses from 43 Virginia Tech master's and doctoral level students who participated in VTC Counselor Education courses between 1998 and 2006 were used to explore student satisfaction and instructor/student relationship development in the VTC class environment. The Barrett-Lennard Relationship Inventory © (BLRI; Barrett-Lennard, 1962) and the Telecourse Evaluation Questionnaire (TEQ; Biner, 1993) were the instruments used to create an on-line questionnaire. Participants reported highly positive feelings about the instructor/student relationship (M = 4.1) and perceived that relationship to be honest, direct, sincere, and open. Student satisfaction and relationship development in the VTC class environment were found to be related to one another (r = .48) However, the technology used to deliver VTC courses was not found to be related to students' feelings about their instructor or to their ability to build a relationship with the instructor. Reliability scores in this study were comparable to published scores for these instruments.